QUALITY IMPROVEMENT

We have the following Quality Marks:
• Customer First • Two Ticks - positive about disability • Investors in People

The QI department comprises six full-time and one part time member of staff (including the manager). The links between quality improvement, self assessment and the operational activities of the organisation are central to the Quality ethos for the company. The use of the centre/department action plans has supported this process.  The self assessment process is designed to include staff at all levels, learners and customers, employers and placement providers, external bodies such as JobCentre Plus and awarding bodies.

QI activities follow an over-arching plan put in place to describe and schedule the quality improvement activities.  A schedule of monitoring activities including observations exists and has been followed over the annual self assessment cycle.  The QI schedule is reviewed annually to ensure it meets the needs of the business. This process of quality improvement is embedded throughout the organisation.